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News from around the Fleet

NMCSD Recognizes Providers Receiving 100% Patient Satisfaction

22 August 2024

From Petty Officer 2nd Class Celia Martin

Over 40 Naval Medical Center San Diego specialty and primary health care providers, and specialty and primary health care clerks earned recognition in the Defense Health Agency’s Joint Outpatient Experience Survey (JOES) Best of the Best report for the second quarter of 2024, recently released by Military Health System officials.
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Over 40 Naval Medical Center San Diego specialty and primary health care providers, and specialty and primary health care clerks earned recognition in the Defense Health Agency’s Joint Outpatient Experience Survey (JOES) Best of the Best report for the second quarter of 2024, recently released by Military Health System officials.
Joint outpatient experience survey 100% satisfaction awardees pose for a group photo alongside master and associate master clinician awardees following an awards presentation at Naval Medical Center San Diego, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
Joint outpatient experience survey 100% satisfaction awardees pose for a group photo alongside master and associate master clinician awardees following an awards presentation at Naval Medical Center San Diego, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
Joint outpatient experience survey 100% satisfaction awardees pose for a group photo alongside master and associate master clinician awardees following an awards presentation at Naval Medical Center San Diego, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
240807-N-GA297-1024
Joint outpatient experience survey 100% satisfaction awardees pose for a group photo alongside master and associate master clinician awardees following an awards presentation at Naval Medical Center San Diego, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
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Photo By: Petty Officer 2nd Class Celia Ma
VIRIN: 240807-N-GA297-1024

To enhance the patient experience, the MHS asks its beneficiaries to rate their care and patient experience. Responses are reported quarterly and annually in the JOES Best of the Best reports which contain the top-performing clinics, providers, clerks, and receptionists, each broken out by primary care and specialty care.

“Our patients are recognizing the care our providers exhibit every day,” said Cmdr. Daniel Hammer, a maxillofacial oncologist and reconstructive surgeon at NMCSD. “One hundred percent of patients who responded stated they were completely satisfied with the care provided.”

The JOES is a survey that is administered by the Office of the Surgeon General. The survey focuses on how the provider communicated with the patient, a patient's access to care, cleanliness of the facility and courtesy of the staff.

“To qualify for this award, at least ten patients had to respond to the survey,” said Hammer. “For some of our providers, over 50 patients responded in this manner. That is an incredible feat.”

DHA officials explained that the 100 percent satisfaction reports are updated quarterly and list all the clinics, providers, clerks and receptionists that received at least 10 responses with 100% patient satisfaction.

“It is a great honor for our providers to be recognized by their patients,” said Hammer. “I am honored to serve alongside each of them and I’m proud that these NMCSD providers are the standard bearers.”
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, right, presents a joint outpatient experience survey 100% satisfaction award to Lt. Cmdr. Jaimie Gastwirt, left, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, right, presents a joint outpatient experience survey 100% satisfaction award to Lt. Cmdr. Jaimie Gastwirt, left, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Dr. William Bennett, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Dr. William Bennett, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, right, presents a joint outpatient experience survey 100% satisfaction award to Dr. Preston Gable, left, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, right, presents a joint outpatient experience survey 100% satisfaction award to Dr. Preston Gable, left, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Cmdr. Jonathan Berger, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Cmdr. Jonathan Berger, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Pharmacist Naureen Kazmi, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Pharmacist Naureen Kazmi, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Dr. Kent Blade, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Dr. Kent Blade, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Dr. Kenneth Soda, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)
U.S. Navy Capt. Marcy Morlock, executive officer of Naval Medical Center San Diego, left, presents a joint outpatient experience survey 100% satisfaction award to Dr. Kenneth Soda, right, during an awards presentation at NMCSD, Aug. 7, 2024. The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare. Anchored in excellence, committed to health! (U.S. Navy photo by Mass Communication Specialist 2nd Class Celia Martin)

NMCSD's providers who received 100% patient satisfaction on the JOES survey are:

Dr. Samuel Abarte
Physician Assistant Ayleigh Amaya
Lt. Cmdr. Rebecca Bajkowski
Dr. William Bennett
Cmdr. Jonathan Berger
Lt. Cmdr. Barbara Berry
Dr. Kent Blade
Cmdr. Kevin Byrd
Lt. Caleb Choi
Dr. Shagun Chopra-Sonthalia
Pharmacist Michele Chow
Lt. Adam Feigenbaum
Nurse Practitioner Malinda Fox
Cmdr. Samuel Frasier
Lt. Cmdr. Jaime Gastwirt
Dr. Preston Gable
Dr. Neil Gibbs
Nurse Practitioner Megan Gilmartin
Pharmacist Richard Gordon
Dr. Lawrence Ha
Cmdr. Francis Hartge
Lt. Morgan Harvey
Pharmacist Naureen Kazmi
Cmdr. John Kehoe
Lt. Cmdr. Nora Maddy
Cmdr. Michael Marshall
Nurse Practitioner Jennifer McDonnell
Dr. Michael Mcgrady
Capt. Todd Mondzelewski
Cmdr. Daniel Monlux
Col. John Musser
Lt. Cmdr. Lan Anh Nguyen
Dr. John Parrish
Pharmacist Dipika Patel
Lt. John Perkin
Dr. Peter Roloff
Cmdr. Dustin Schuett
Lt. j. g. Stephen Senderoff
Dr. Kenneth Soda
Lt. Jared Tallo
Cmdr. James Zimmerman

The mission of NMCSD is to provide a superior experience for our staff, patients, and warfighters by delivering exceptional care afloat and ashore. NMCSD employs more than 5,000 active-duty military personnel, civilians, and contractors in southern California to be the preferred choice and leader in compassionate and innovative healthcare.

Anchored in excellence, committed to health! (U.S. Navy story by Mass Communication Specialist 2nd Class Celia Martin)

Story originally posted on DVIDS: NMCSD Recognizes Providers Receiving 100% Patient Satisfaction 
 

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